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📱 | What measures can users take if there is a problem that they cannot receive calls on Rakuten Mobile's iPhone?


Photo When using Rakuten Mobile on iPhone, there was a problem that incoming calls could not be received. In December 2021, Rakuten Mobile carried out an update to resolve this problem, but we will introduce measures to be taken when the phenomenon of not being able to receive calls reoccurs.

What can the user do if there is a problem that the iPhone of Rakuten Mobile cannot receive calls?

 
If you write the contents roughly
When using Rakuten Mobile on iPhone, there was a problem that incoming calls could not be received.
 

When using Rakuten Mobile on iPhone, there was a problem that incoming calls could not be received. Rakuten Mo in December 2021 ... → Continue reading

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Rakuten Mobile

Rakuten Mobile(Rakuten Mobile)Rakuten Mobile Co., Ltd.Provided byMobile communicationOf the businessService brand.

History

  • 2017/August 12- RakutenAnnounces entry into mobile phone (MNO) business[1]
  • 2018/
  • 2019/
    • January 1-In the Kanto, Tokai, and Kinki regionsSpecific radio stationObtained a comprehensive license[3]
    • April 4-Rakuten Mobile Network changed its name to Rakuten Mobile, Inc.
    • September 9-Acquired a comprehensive license for specific radio stations in the Kyushu region, and completed acquisition in all regions of Japan[4]
    • August 10- Advance service start..Initially limited to 5000 participants in the "Free Supporter Program"[5]
  • 2020/
    • January 1-Expanded "Free Supporter Program" to 22 people[6]
    • March 3-Announcement of price plan "Rakuten UN-LIMIT"[7]
    • August 4- Official service started..The rate plan will be updated to "Rakuten UN-LIMIT 2.0", and in the au roaming area, the speed after data capacity consumption will be gradually increased to 1 Mbps after the same day, and the upper limit of communication volume will be gradually increased to 22 GB after the 5nd of the same month.[8][9]
    • June 6-The number of contract applications exceeds 30 million lines.
    • August 9- 5GStart of the service.Change the price plan to "Rakuten UN-LIMIT V" for 5G[10]
    • June 12-The number of contract applications exceeds 30 million lines.
  • 2021/
    • January 1-New rate plan "Rakuten UN-LIMIT VI" announced (scheduled to be available on April 29)[11]
    • June 3-The number of contract applications exceeds 9 million lines.
    • April 4-End of 7-year plan free campaign.Start the plan fee free campaign for 1 months from the next day[12].
    • August 4- iPhoneStarted handling.
    • August 7- Universal serviceStart collecting fees (excluding users who meet the conditions that the plan fee is 0 yen in "Rakuten UN-LIMIT VI", such as during the free period)[13].
    • July 7-Start of forced outage of lines that have not been used for 1 days.
    • August 8- Telephone relay serviceStart collecting fees (excluding users who meet the conditions that the plan fee is 0 yen in "Rakuten UN-LIMIT VI", such as during the free period)[13].
  • 2022/
    • August 2- Rakuten MobileThe 4G (LTE) area with its own line achieved the initial target of 96% domestic population coverage.
    • February 2-End of 8-month plan free campaign.
    • August 3-From this dayApple WatchStarted handling.At the same time, we started to provide a phone number sharing service.[14].
    • As of the end of March-Rakuten Mobile's own line area (3G) has a population coverage rate of over 4%.
    • April 4-Announced that all prefectures will start switching from partner lines to their own lines from this month.
    • May 5-New rate plan "Rakuten UN-LIMIT VII" announced (scheduled to be available on July 13)[15][16]

Communication environment

Frequency used

Rakuten Mobile occupies the following frequency bands as its own communication network[2].

service area

Rakuten Mobile Official Service Area Map

Roaming service area for Rakuten Mobile (KDDI official website)

As of the end of March 2022, the national 3G population coverage rate has exceeded 4%.In places where the radio waves of the company's network do not reachauRoaming to the network[17]In prefectures where the population coverage rate has reached 70%, roaming services will be terminated in principle.[Note 3][19].

In addition, when the radio wave condition is bad in the house, etc.無線 LANrouterSmall size with functionFemtocell(For home use4Gbase station),"Rakuten CasaAre sold[20]..Since R point back is provided for the purchase cost, it is provided virtually free of charge.Initially, Rakuten Hikari and Rakuten's provider were essential conditions, but now, the optical line specified by Rakuten Mobile andProviderThe conditions have been relaxed.

Number of base stations

As of the end of March 2020, there are 3 in areas mainly in the center of Tokyo, Aichi and Osaka prefectures.base stationAfter that, as of September 2021, 9 stations nationwidebase stationIs in operation.

At the end of March 2022, a total of 3 stations were opened nationwide, and as of the end of April of the same year, the total number of 42,769G outdoor base stations opened has exceeded 4.

Rate plan

New enrollment and transfer from other carriers (MNPThe only rate plans that can be selected with) are the following "Rakuten UN-LIMIT VI".

Incidentally,MVNO Rakuten MobileIt was said that it would accept changes to the MNO service for users switching from the MVNO rate plan (Super Hodai, etc.).[21], Actually there is no plan other than "Rakuten UN-LIMIT VI"[22].

Rakuten UN-LIMIT VI

Source:[23]..The charge is consumption taxUniversal serviceFee ・Telephone relay serviceBy charge[Note 4].

Basic charge

The following plans will apply until June 2022, 6.

Rakuten UN-LIMIT VI
Data traffic (*)1st line chargeCharges for the second and subsequent lines
1GB or less0 yen980 yen
Over 1GB-less than 3GB980 yen
Over 3GB-less than 20GB1980 yen
Over 20GB2980 yen

* The amount of data communication used to calculate the basic charge is Rakuten Mobile Area.auTotal roaming area (including low-speed communication in the roaming area).

data communication

  • Rakuten Mobile Area (common to 4G / 5G): Unlimited traffic.
  • au roaming area (4G only): The upper limit of communication volume (high-speed mode) is 5GB, and the maximum communication speed after exceeding the upper limit is 1Mbps.If you want to use the high-speed mode after exceeding the limit, you need to purchase additional capacity for 1GB 500 yen.

Other fee

  • Voice call (domestic): Calls via the Rakuten Link app are free (excluding some specials), otherwise 30 yen every 20 seconds.
  • Voice call (overseas): Free calls between Rakuten Link apps and from designated countries / regions to domestic calls, other charges are charged[Note 5]
  • SMS(Domestic): SMS via Rakuten Link app is free, otherwise it costs 70 yen for every 3 double-byte characters.

Optional service

  • 10 minutes (standard) All-you-can-call: Available from August 2021, 8.For 27 yen per month, calling charges and SMS transmission charges for up to 1,000 minutes each time using the OS standard application will be free.[24].. → According to the new rate plan "Rakuten UN-LIMIT VII" scheduled to start on July 2022, 7, the rate will be extended from 1 minutes to 10 minutes.
  • Unlimited international calls: For 980 yen per month, unlimited calls from Japan / overseas to overseas using Rakuten Link and domestic to overseas calls using the OS standard calling app are available for 66 overseas countries. Become[25].
  • Phone number sharing service: Started to be provided from March 2022, 3.One phone number can be shared between iPhone and Apple Watch for 25 yen per month[14].

Rakuten UN-LIMIT VII (scheduled to start on July 2022, 7)

Basic charge (0 yen abolished)

The following plans will be applied from July 2022, 7. The reason for abolishing 1 yen is that the president of Rakuten GroupHiroshi Mikitani"It's a ridiculous story that it's a problem even if it's used for 0 yen all the time. To be honest," he said.[26].

Due to the change from "Rakuten UN-LIMIT VI", the rate plan of 1 yen for 0GB or less has been abolished, so the same rate will be applied from the first line.

Rakuten UN-LIMIT VII
Data traffic (*)Plan fee
3GB or less980 yen
Over 3GB-less than 20GB1980 yen
Over 20GB2980 yen

However,

From July 7st to August 1st of the same year, use with the conventional "Rakuten UN-LIMIT VI" plan fee,

同年9月1日〜9月30日までは、データ使用量が1GB以下の場合はプラン料金980円(税込1,078円)+ユニバーサルサービス料2円+電話リレーサービス料1円の計1,081円(税込)が楽天ポイント還元され、実質「Rakuten UN-LIMIT VI」のプラン料金での利用、

同年10月1日〜10月31日までは、データ使用量が1GB以下の場合はプラン料金980円(税込1,078円)+ユニバーサルサービス料2円+電話リレーサービス料1円の計1,080円(税込)が楽天ポイント還元され、実質「Rakuten UN-LIMIT VI」のプラン料金での利用、

From November 11st of the same year, the plan fee of "Rakuten UN-LIMIT VII" will be applied.

When using data up to 1GB
periodApplicable planApplicable plan feeBilling pricePoint reductionReal price
~ End of June 2022Rakuten UN-LIMIT VIRakuten UN-LIMIT VI0 yen-0 yen
2022 years 7 month · 8 monthRakuten UN-LIMIT VII

(Automatic migration)

March 2022Plan fee 980 yen excluding tax (1,078 yen including tax)

+ Universal service fee 2 yen + Telephone relay service fee 1 yen [total] 1,081 yen

1,081pt
March 2022Plan fee 980 yen excluding tax (1,078 yen including tax)

+ Universal service fee 2 yen [total] 1,080 yen

1,080pt
February 2022-Rakuten UN-LIMIT VIIXNUM X yen (excluding tax)

[Same price up to 3GB]

-980 yen (excluding tax) [Same price up to 3GB]

Data capacity (similar to "Rakuten UN-LIMIT VI")

  • Rakuten line area (common to 4G / 5G): unlimited traffic
  • Partner line (au roaming) area (4G only): The upper limit of communication volume (high-speed data communication) is 5GB, and the maximum communication speed after exceeding the upper limit is 1Mbps.
Line typeHigh-speed data capacity upper limitSpeed ​​after high-speed data capacity is exceeded
Rakuten line (4G / 5G)無 制 限No limit
Partner line (4G domestic)5GB1Mbps
Partner line (4G overseas)2GB128Kbps

Data charge (with price increase)

When using high-speed data communication after exceeding the upper limit of 5GB of high-speed data capacity of the partner line, "Rakuten UN-LIMIT VI" was able to purchase additional capacity for 1 yen (tax included 500 yen) per 660GB. but,

From this rate plan (Rakuten UN-LIMIT VII), the price of domestic data charges has been increased by 1 yen (600 yen including tax) to 660 yen (100 yen including tax) per GB.

Line typePrice per 1GB (~ June 2022, 6)Price per 1GB (July 2022, 7 ~)
Partner line (4G domestic)550 yen (tax included)660 yen (tax included) [110 yen (tax included) price increase]
Partner line (4G overseas)500 yen (tax exempt)500 yen (tax exempt)

Carrier email (new service)

Rakuten Mobile Official Email Service "Rakuten Email"

It will be available from July 2022, 7 and can be used free of charge at no additional charge.

The domain is "@ rakumail.jp"

Optional service

  • 15 minutes (standard) All-you-can-call: Scheduled to start on July 2022, 7.With a monthly charge of 1 yen (tax included 1,000 yen), calling charges and SMS transmission charges for up to 1,100 minutes each time using the OS standard application will be free.
  • All-you-can-call international calls: 980 yen including tax per month, all-you-can-call domestic / overseas to overseas calls using Rakuten Link and domestic to overseas calls using the OS standard calling app for 66 overseas countries Will be[25].
  • Phone number sharing service: Started to be provided from March 2022, 3.One phone number can be shared between iPhone and Apple Watch for 25 yen (tax included 500 yen) per month.[14].
  • Selectable phone number service: A service that allows you to search the last 1,000 digits of a phone number as many times as you like for 1,100 yen (tax included 4 yen) excluding tax when you make a new contract.[27]

Other charges (same as "Rakuten UN-LIMIT VI")

  • Voice call (domestic): Calls via the Rakuten Link app are free (excluding some specials), otherwise 30 yen every 20 seconds.
  • Voice call (overseas): Free calls between Rakuten Link apps and from designated countries / regions to domestic calls, other charges are charged[Note 5]
  • SMS(Domestic): SMS via Rakuten Link app is free, otherwise it costs 70 yen for every 3 double-byte characters.

Changes in rate plans

All Rakuten UN-LIMIT plan subscribers are automatically upgraded without any procedure when the new plan starts (as of April 2021).

Plan namestart dateBasic charge (excluding tax) [10% consumption tax]Roaming upper limit capacitySame / speed after exceeding the upper limit
1GB or less1GB ~ 3GB3GB ~ 20GB20GB or more
Rakuten UN-LIMIT-[Note 6]2980 yen2GB[Note 7]128Kbps
Rakuten UN-LIMIT 2.02020/4/82980 yen5GB1Mbps
Rakuten UN-LIMIT V2020/9/302980 yen
Rakuten UN-LIMIT VI2021/4/80 yen980 yen1980 yen2980 yen
Rakuten UN-LIMIT VIIScheduled to start on July 2022, 7980 yen1980 yen2980 yen

Compatible terminal

Currently, Rakuten Mobile can use all functions only on some models (Rakuten Mobile Co., Ltd.Fully compatible with models sold by the MVNO service provided by.

The Rakuten Link app used for calls and SMS isAndroid[28] as well as the iPhone[29] It is offered for.

For major other companies' terminals and SIM-free terminals, operation verification information is posted on the Rakuten Mobile official website.[30]You will be using it at your own risk, but if you do not support the four functions of "4G data communication," "call," "SMS (Rakuten line)," and "SMS (partner line)," it will significantly hinder your use. Virtually mandatory.

Handling of iPhone

At the beginningiPhoneOfficially said that it was "not guaranteed to work"iPhone XR-iPhone XSIf it is a later model, a normal SIM card andeSIMIt was announced that it will support calls and communications by installing[31]..Also, at the beginning of the service, there was no iOS version of Rakuten LINK app, so voice calls and SMS transmission were charged, but with the start of distribution of the iOS version on July 2020, 7, some iPhone models also It is now possible to make free voice calls and send SMS except for[32][33].

From 2021 year 4 month 30 dayiPhone 12Series andiPhone SE (2st generation)From the 27th of the same month, in line with the start of sales ofiOSEquipped with 14.4 or later, the latest carrier setting update was implementediPhone 6sFormal support has come to be carried out on subsequent terminals.[34][35]..However, there are some restrictions depending on the model, such as the automatic switching function of Rakuten Mobile / au roaming line is not supported by models earlier than the iPhone 12 series.[36].

Also, from July 2021, 7, the specifications of Rakuten Link for iOS have been changed due to technical reasons, and calls / SMS received from other than Rakuten Link and SMS sent to other than Rakuten Link are iOS instead of Rakuten Link. You will be using the phone / message of, and some services will incur usage charges.[37][Note 8][38].

From March 2022, 3Apple WatchAnd provide "phone number sharing service" as an option.This allows you to share one phone number between your iPhone and Apple Watch, allowing you to make calls and data communications with your Apple Watch alone without an iPhone.[14].

Rakuten mobile exclusive terminal

All smartphones exclusively sold by Rakuten Mobile are compatible with eSIM only (there is no physical SIM insertion slot).In addition, Crimson Red (Rakuten's corporate color) is set as the body color of smartphones on all models.

Tinno Mobile

ZTE

Shenzhen Harvion Technology

Yulong Computer Telecommunication Scientific(Cruel group)

  • Rakuten BIG s(Released on April 2021, 4, compatible with 21G [Sub-5 / millimeter wave])[46]

Rakuten line compatible terminal

Devices specified on Rakuten Mobile official website[47]..Excludes the above-mentioned exclusive terminals.

Apple

Apple (Apple Watch)

ASUS

  • ROG Phone 5
  • ROG Phone 5s
  • ROG Phone 5s Pro
  • Zenfone 7
  • Zenfone 7 Pro
  • Zenfone 8
  • Zenfone 8 Flip

Fujitsu Connected Technologies

Google

HP

  • HP Chromebook x360 13c

Huawei

  • Huawei nova 5T[49]
  • HUAWEI nova lite 3
  • HUAWEI P30lite

Insego

  • M2000

Lenovo

  • ThinkPad X1 Nano Gen1
  • ThinkPad X1 Carbon Gen 9"
  • ThinkPad X1 Yoga Gen 6

Motorola

  • moto edge 20

NEC Platforms

OPPO

  • AX7
  • Find X
  • Find the X3 Pro
  • OPPO A5 2020[52]
  • OPPO A54 5G
  • OPPO A55s 5G
  • OPPO A73[53]
  • OPPO Reno A 128GB[54]
  • OPPO Reno3 A[55]
  • OPPO Reno5 A
  • R17 Pro
  • Reno 10x Zoom

Samsung electronics

sharp

  • AQUOS R compact SH-M06
  • AQUOS R2 compact SH-M09
  • AQUOS R5G
  • AQUOS R6 SH-M22
  • AQUOS sense lite SH-M05
  • AQUOS sense plus SH-M07
  • AQUOS sense2 SH-M08
  • AQUOS sense3 lite SH-RM12[59]
  • AQUOS sense3 plus SH-M11
  • AQUOS sense3 plus SH-RM11[60]
  • AQUOS sense3 SH-M12
  • AQUOS sense4 SH-M15
  • AQUOS sense4 lite SH-RM15[61]
  • AQUOS sense4 plus SH-M16[62]
  • AQUOS sense5G SH-M17
  • AQUOS sense6 SH-RM19
  • AQUOS sense6 SH-M19
  • AQUOS wish SH-M20
  • AQUOS zero SH-M10
  • AQUOS zero2 SH-M13
  • AQUOS zero6 SH-RM18

Sony(Old:Sony Mobile Communications)

Xiaomi

CM performers / image characters

Now

Past

Scandal

footnote

[How to use footnotes]
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  25. ^ a b All-you-can-call international calls | Optional services | Rakuten Mobile
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  28. ^ Rakuten Link - Google Play
  29. ^ Rakuten Link - App Store
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  33. ^ Using iPhone with Rakuten Mobile (Rakuten Line) | Customer Support | Rakuten Mobile
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  35. ^ About Rakuten line support of iPhone equipped with iOS 14.4 or later, Rakuten Mobile, April 2021, 4
  36. ^ Can I use an iPhone?(Rakuten Mobile)
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  62. ^ Rakuten Mobile. “AQUOS sense4 plus | Smartphone | Rakuten Mobile”(Japanese). network.mobile.rakuten.co.jp. 2021/2/3Browse.
  63. ^ Rakuten Mobile. “Xperia Ace | Smartphone | Rakuten Mobile”(Japanese). network.mobile.rakuten.co.jp. 2021/2/3Browse.
  64. ^ Rakuten Mobile. “Redmi Note 11 Pro 5G | Android | Products | Rakuten Mobile”(Japanese). network.mobile.rakuten.co.jp. 2022/5/31Browse.

注 釈

  1. ^ In the Higashi-Meihan area, this frequency band isNTT DoCoMoBecause it is used byother than thatIt became the allocation in.
  2. ^ For the time being, it is also permitted to operate as a 4G frequency.
  3. ^ However, for indoor au base stations such as commercial facilities and office buildings, it will take time to make Rakuten Mobile an area (negotiations with facility managers and prolonged indoor construction are expected), so roaming will continue. Be subject to[18].
  4. ^ However, if it is 1GB or less and it is 0 yen, Rakuten Mobile will bear it.
  5. ^ a b Outside of Japan, voice calls using standard calling apps are not available.
  6. ^ Since Rakuten UN-LIMIT 2.0 was announced before the official service started, it is not applied except for the roaming maximum capacity.
  7. ^ Applicable until April 2020, 4.
  8. ^ This change was originally supposed to be made on June 2021, 6, but once it was blank, it was implemented on July 15.

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